Refund policy

Return and Refund Policy — KAC Express

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at kacfloripa@gmail.com with your order number and photos of the issue. As we operate as a dropshipping store, returns are managed on a case-by-case basis — please do not send any products back without contacting us first.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items We do not accept returns for change of mind or buyer's remorse. Certain items cannot be returned, such as perishable goods, custom products, personal care goods, hazardous materials, sale items, or gift cards.

Exchanges The fastest way to ensure you get what you want is to contact us at kacfloripa@gmail.com and we'll guide you through the process.

European Union — 14-day cooling off period If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason. The item must be in its original condition, unworn or unused, with tags and original packaging, along with proof of purchase.

Refunds Once your case is reviewed and approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at kacfloripa@gmail.com